Refund policy.
Everything is made specifically for you. That means no returns — but full replacement or refund if a piece arrives damaged, misprinted, wrong, or doesn't arrive at all. Here are the exact terms.
We don't take returns — because every piece is drafted specifically for you and there's no way to resell it. But we stand behind everything we make. If it arrives damaged, misprinted, wrong, or doesn't arrive at all, we replace it or refund you. No return shipping, no restocking fee, no arguing.
- Report within 14 days of receiving the piece.
- Include photos of any damage or defect.
- Choose replacement or refund — replacement is default and gets you the piece you paid for.
- Keep the original — no return shipping needed.
- Dealer commissions include one complimentary redraft if the client isn't satisfied.
Made to order.
Every Blueminum piece is drafted, printed, and shipped specifically for the order that was placed. Nothing is pre-stocked, nothing is generic — there's no one else's inventory to route your piece back to.
That's why we don't accept returns for change of mind, disappointment, or "it's not quite what I imagined."
What we do stand behind: any piece that arrives damaged, misprinted, or wrong in any way — including pieces that never arrive at all. We replace or refund those at no cost.
For commissions specifically, we work through a digital proof stage before printing begins. This is where preference issues get caught. Once you approve, we produce.
What we cover.
Any of the following qualify for a free replacement or full refund at your choice:
- Damaged in transit — dents, cracks, deep scratches, bent aluminum, or torn packaging with piece damage.
- Misprinted — printing defects, color issues, blurry output, missing details, or wrong orientation.
- Wrong item — we shipped the wrong piece, wrong size, or wrong variant.
- Manufacturing defects — issues with the panel, edges, mounting holes, or finish.
- Never arrived — lost in transit, delivery failed, or tracking shows delivered but you didn't receive it.
Apparel is covered the same way for damage, misprint, or wrong item.
Apparel damage and print defects are covered the same as aluminum. Sizing issues are not — each garment is printed specifically for the size you ordered. Please review the size chart at checkout before ordering.
How it works.
Here's exactly what happens from the moment you email us:
- Email studio@blueminum.com within 14 days of receiving your piece (or expected delivery, if it never arrived).
- Include your order number, a brief description of the issue, and clear photos showing the damage or defect.
- We confirm eligibility — usually within one business day.
- Choose the outcome: a replacement piece produced and shipped at no cost (default), or a full refund to your original payment method.
Once approved, replacement production starts immediately. Timeline matches your original order — 2 weeks for catalog aluminum, 3 weeks for commissions and dealer orders. Refunds process to the original payment method within 5–10 business days.
What we don't cover.
To be direct: we can't cover situations where the piece is exactly what you ordered and paid for, but your circumstances or preferences have changed.
Not eligible for refund or replacement:
- Change of mind after production has started (usually 24–48 hours after ordering).
- "It doesn't look how I imagined" — the catalog product page shows the finished piece; commissions have a proof step for exactly this reason.
- Damage caused by handling after delivery.
- Fading from prolonged direct sunlight exposure.
- Warping or damage from improper mounting technique.
- Frame or mounting hardware you sourced independently.
- Apparel sizing issues — the size chart is provided at checkout.
For any question about a piece before ordering, email us. Commissions include design conversation from the start. Catalog inquiries get answered within one business day. It's easier to answer questions than fix mistakes.
Dealer & commission terms.
Commissions and dealer orders have additional protections beyond standard damage coverage.
One complimentary redraft per commission
If the client (or your dealership's customer) isn't satisfied with the finished piece — even if it matches the approved proof exactly — we'll draft one revised version at no additional cost.
Covered under a complimentary redraft:
- Change of preference after seeing the finished piece
- Different angle, framing, or perspective preferred
- Minor spec updates the client wants reflected
Not covered under a complimentary redraft:
- A completely different vehicle
- Change of variant (aluminum size, color, or edition tier)
- Multiple rounds of revision — the first is complimentary; additional rounds bill at the standard commission rate
Dealer credit-pack refunds
Unused dealer credits are refundable in full up to 12 months from purchase. Once a credit is redeemed toward a specific order, standard commission terms apply and the credit isn't recoverable — but the associated commission is fully covered under the redraft policy above.
Email studio@blueminum.com within 30 days of delivery with the order number and specific client feedback. "The wheel angle feels off" is actionable. "Just make it better" is not. The more specific the feedback, the more likely the redraft lands.
International customers.
Some jurisdictions provide statutory refund rights beyond this policy — including cooling-off periods, distance-selling regulations, and consumer protection laws.
For customers in the European Union, United Kingdom, Canada, Australia, and other jurisdictions with statutory consumer rights, we honor applicable local law. This policy describes our standard practice — it doesn't limit rights you may have where you live.
Contact studio@blueminum.com for country-specific questions or to exercise statutory rights beyond what's described here.
Contact the studio.
Email us with these details for the fastest resolution:
- Subject line: "Refund" or "Damage" plus your order number.
- Include: your name, order details, description of the issue, and clear photos of any damage or defect.
- Response time: within 1 business day for damage or misprint claims, within 2 business days for standard refund requests.
Email: studio@blueminum.com
Damage claims and misprint reports get first-priority response — within one business day, usually the same day. Include photos and your order number and we'll take it from there.