Shipping policy.
Every piece is made to order — nothing sits in a warehouse waiting for you. Here's what to expect from checkout to your wall, including the exact turnaround for catalog, commission, and dealer orders.
Every piece is drafted and produced after you order. Nothing is pre-stocked, nothing is generic. Here's the timing, at a glance:
- Free standard shipping on every catalog order within the United States.
- Catalog orders ship in about two weeks from order to your door.
- Commissions and dealer orders ship in about three weeks — they involve a digital proof step.
- Apparel ships in about a week, separately from any aluminum piece in the same order.
- Damaged or misprinted? Send a photo within 14 days and we replace it, no charge.
Where we ship
We ship worldwide with a few exceptions. Real-time rates and destinations are calculated at checkout — this is the general picture.
United States
Free standard shipping on all catalog orders to the continental US. Commissions and dealer orders include shipping in the piece price. Alaska, Hawaii, and US territories are available with additional shipping calculated at checkout.
International
We ship to most countries, including Canada, the UK, the EU, Australia, and Japan. International shipping rates and any customs or duty fees are calculated at checkout or billed on delivery. The recipient is responsible for any customs, duties, or taxes charged by the destination country.
Restricted destinations
We can't ship to countries subject to US trade restrictions. If your country isn't available at checkout, that's why. Reach out to the studio and we'll let you know if anything can be arranged.
Processing time
Every piece is made to order. Turnaround depends on what you ordered — pieces that involve a proof and revision step take longer than catalog pieces that are drafted to a fixed spec.
| Order type | Turnaround | What's included |
|---|---|---|
| Catalog aluminum | 2 weeks | Drafting to spec, printing, panel finishing, quality check, packing |
| Commission | 3 weeks | All of the above, plus a digital proof and up to two rounds of revisions |
| Dealer order | 3 weeks | Same as commissions, coordinated through your dealer contact |
| Apparel | ~1 week | Printing and packing. Ships separately from aluminum pieces. |
Turnaround starts from the moment the order is confirmed — for commissions and dealer orders, that means after any proof has been approved. If we hit a delay we can't avoid, we'll email you before it becomes a problem.
Every piece is drafted and produced specifically for your order. We don't stock finished pieces — because your car, your paint code, and your options aren't the same as anyone else's. The turnaround is the cost of getting it right.
Transit & delivery
Once your piece is finished, packaged, and handed off to the carrier, transit times start. Times below are typical — carrier delays, weather, and customs can extend them.
| Destination | Transit time | Carrier |
|---|---|---|
| Continental US | 3–5 business days | UPS or FedEx Ground |
| Alaska, Hawaii, US territories | 5–8 business days | USPS or UPS |
| Canada | 5–8 business days | UPS or FedEx International |
| UK, EU, Australia | 7–14 business days | DHL or FedEx International |
| Rest of world | 10–21 business days | DHL or local carrier |
All aluminum pieces ship in reinforced packaging designed to protect the finish through delivery. Larger sizes ship in oversized boxes with corner protection — expect a substantial-looking parcel.
Tracking your order
You'll receive three emails from the studio:
- Order confirmation — sent immediately after checkout. Confirms what you ordered and gets stored in your inbox for reference.
- Production update — sent when your piece enters the printing stage. For commissions and dealer orders, this comes after the proof is approved.
- Shipping notification — sent when the piece leaves the fulfillment facility, with the tracking number and carrier link.
Once shipping is confirmed, the carrier is responsible for the piece in transit. Their tracking page has the most accurate updates. If tracking doesn't move for more than five business days, email the studio and we'll follow up with the carrier directly.
Damaged or missing pieces
If your piece arrives damaged, misprinted, or doesn't arrive at all, we handle it. No arguing about whose fault it is — we just make it right.
If it arrives damaged or misprinted
- Email studio@blueminum.com within 14 days of delivery.
- Include your order number and clear photos of the damage or issue.
- We'll confirm and get a replacement into production the same or next business day.
- Keep the damaged piece — no need to return it. It'll be photographed and disposed of by the fulfillment facility per their policy.
If it never arrives
Sometimes carriers lose things. If tracking shows delivered but you don't have it, or if tracking stalls for more than five business days after shipment, contact us. We'll file a claim with the carrier and, in most cases, produce and ship a replacement while the investigation runs.
Beyond damaged or misprinted pieces, we do not accept returns — every piece is made specifically for you and can't be resold. Full details on refunds are in our Refund Policy.
If your dealership submits a piece and the client isn't satisfied with the result (not damaged, just not what they hoped for), we'll draft one complimentary revision per commission. See the Refund Policy for full dealer terms.
Changes & cancellations
Changing your shipping address
Contact us as soon as possible after ordering. If your piece hasn't entered production yet — usually a window of 24 to 48 hours — we can update the address. Once production has started, the destination is locked and can't be changed.
Cancelling an order
Catalog orders can be cancelled for a full refund up until production begins. Commission and dealer orders can be cancelled up until the proof stage begins — after that, cancellation isn't possible because we've already started making a piece specific to your car.
Production kicks off automatically when your order comes in. If you need to make a change or cancel, email studio@blueminum.com immediately — the sooner we know, the more we can do. Subject line "URGENT" and your order number gets our fastest response.
Contact the studio
For any shipping question, address change request, damaged-piece report, or delivery delay, we're the fastest and most useful path.
- Email: studio@blueminum.com
- Subject line: Include "Shipping" and your order number for fastest routing.
- Response time: Within 2 business days for standard inquiries, same or next business day for urgent damage or in-transit issues.
There's no support ticket queue — every message goes to the studio. Whether your piece is running late, arrived with a scratch, or you moved houses mid-production, just email us.